Competitors, trainers or even officials often come running into her office, their minds afire because of a schedule conflict, because there’s no water in the barn, or because they needed a ride to the airport 20 minutes ago. They’re ready to plead for a solution or to start a fight about it.

But Christina Gray will just listen calmly to their story, nod, and then pick up her walkie-talkie or cell phone to get someone to address the panic. Problem solved.

That’s why, as Staples says in their ad campaign, you can call Christina Gray “The Easy Button.”